Onsite/Remote IT Support
In any business, staff are too busy to do their work and look after their clients at the same time. They don’t have spare time to bring the faulty computers or server to us, but we can come to you. In fact, most of the time, the issues are not only the computers, but also related to the network, server, modem/router, ADSL, etc. Therefore the only option is for us to go on-site and fix up the issues for you.
Remote IT Support
Sometimes, arranging an onsite IT support could be a problem because of time consuming factors. You might want a computer technician to look at the issues promptly and give you professional advice straight away. Then a remote support should be the option to consider. In fact, some IT problems could be solved remotely without computer technician attending at your site. All you need is to call us, with the assistance of secure remote access software, our technician can virtually take control of your server, desktop or laptop. We will identify and analyze the problems/issues and provide you with solutions. If we can fix the problems during the session of remote support, we will fix them for you. This remote support service work well with time manner and it is one of the most cost effective solutions.
If you require remote assistance, please give us a call on (02) 9618 2877.